Contact information




Contact Information

At Pablo Raez, every customer matters. Whether you have a question about an order, need help selecting the perfect timepiece, or simply want to share your experience with us, our team is here to listen — and to respond with the same care and craftsmanship that goes into every watch we deliver.

Customer Care

For all inquiries — including order status, product questions, returns, warranty claims, and general support — please reach out via email:

📧 help@lojapabloraez.com

Our customer care team responds to every message personally and works to resolve your request as quickly as possible.

Response Time

We are committed to answering every inquiry promptly:

  • Standard response time: within 24 hours, Monday through Friday;
  • Warranty & technical claims: within 24 to 48 hours;
  • Privacy & data requests: within 30 days (in accordance with GDPR / CCPA).

Messages received on weekends or public holidays will be answered on the next business day.

Best Practices for a Faster Response

To help us serve you better and resolve your request on the first reply, please include in your email:

  • Your full name as it appears on the order;
  • Your order number (found in the confirmation email);
  • A clear description of your question or issue;
  • Any relevant photographs or screenshots (for damage, defects, or visual concerns);
  • The best email address to reach you.

What We Can Help With

  • Order status and tracking updates
  • Address changes (within 12 hours of purchase)
  • Product information and recommendations
  • Sizing, fit, and material questions
  • Returns, refunds, and exchanges
  • Warranty claims and after-sales service
  • Shipping, customs, and delivery inquiries
  • Account and password assistance
  • Privacy and data-protection requests
  • Wholesale or partnership inquiries

Company Information

Pablo Raez is operated by:

JJY GROUP LLC
911 E Atlantic Blvd
STE 101
Pompano Beach, FL 33060

Website: lojapabloraez.com
Customer Care Email: help@lojapabloraez.com

Press & Media

For press inquiries, collaborations, or media-related requests, please contact us at help@lojapabloraez.com with the subject line "Press Inquiry" and a member of our team will direct your message to the appropriate department.

Privacy & Data Requests

To exercise any of your rights under the GDPR (European Union) or CCPA (California, USA) — including access, correction, deletion, or portability of your personal data — please email help@lojapabloraez.com with the subject line "Privacy Request". Refer to our Privacy Policy for full details on the rights available to you.

Wholesale & Partnerships

For wholesale, B2B partnerships, affiliate programs, or content collaboration opportunities, please email help@lojapabloraez.com with the subject line "Partnership Inquiry" and include:

  • Your name and role;
  • Your company name and website (if applicable);
  • A brief description of your proposal;
  • The best way to reach you.

A Note From Our Team

Every email is read. Every order is appreciated. And every customer is part of the Pablo Raez story.

Whether you're reaching out for the first time or you've been with us for years, we're grateful for your trust — and we'll always do our best to deliver an experience as timeless as the timepieces we craft.

Thank you for choosing Pablo Raez.

— The Pablo Raez Team